Full-service home health back-office work — from the first referral to the final claim — handled by specialists who know your workflows, your platforms, and the compliance expectations home health operations have to meet.
Every service is built around accuracy, disciplined process, and speed — so your team has a single source of accountability for the full cycle.
Your agency manages dozens of moving parts every day. We built our service model so your team never has to wonder who owns a task, where something stands, or whether a deadline will be met.
We handle the front door of your agency — collecting patient demographics, verifying insurance eligibility, and ensuring all intake paperwork is complete before care begins.
We keep your cases moving — tracking schedules, coordinating between clinicians, and making sure every visit, order, and communication is documented on time.
Our QA specialists review every OASIS assessment for clinical accuracy, consistency, and compliance — catching errors before they impact reimbursement or star ratings.
Accurate ICD-10 coding and clinical documentation are the backbone of clean claims. We code to the highest specificity and ensure documentation supports every code.
We submit clean claims on time and chase every dollar. From RAPs and finals to denials and appeals, we manage the full billing lifecycle.
We prepare and manage your Plans of Care (CMS-485), ensuring physician orders are accurate, signed on time, and properly aligned with clinical documentation.
When audits come — and they will — we help you get ready. We support audit-ready documentation practices and prepare responses to ADRs, TPEs, and other reviews alongside your team.
We help your team get sharper. From OASIS accuracy to documentation best practices, we deliver targeted training that improves outcomes and reduces costly errors.
Here's how we plug into your operations without disrupting your workflow.
We learn about your agency, workflows, pain points, and goals to tailor a solution that fits.
We configure our team and processes around your systems, EMR, and compliance requirements.
Our specialists begin processing your work with daily communication and full transparency.
We monitor quality, adapt to changes, and continuously optimize your operations.
Straight answers to the questions every agency asks. No runaround.
Most agencies are fully onboarded within 5–7 business days. We handle the heavy lifting — system access, workflow mapping, team introductions — so your operations never skip a beat.
Our team completes HIPAA awareness training as part of onboarding, and we operate under Business Associate Agreements where required. We use connections that are encrypted in transit, limit PHI access to the specialists assigned to your account, and maintain internal review processes on client work. Privacy and security protections depend in part on your environment and the terms of our BAA with you — so we tailor safeguards to the specific engagement. Compliance isn't a checkbox for us; it's how we structure day-to-day work.
Transparent and volume-based — no hidden fees, no surprise charges. We build a custom plan around your agency's size and the services you actually need. Many agencies report meaningful savings compared to building equivalent staffing in-house; we'll walk through a specific side-by-side for your census on the discovery call.
Absolutely. Many agencies start with billing or intake and expand from there once they see the results. No pressure, no commitment traps — we grow with you at your pace.
Agencies we work with typically see cleaner claim submissions and a clearer view of denial patterns within the first few months. When denials, rework, and chase-down time go down, revenue stability goes up. Actual results vary with census, payer mix, and platform — we'll set realistic expectations up front.